Booking Conditions
1. Reservations

1.1 – While booking a reservation, the Customer must fill in the respective form correctly, providing, notably, the Accommodation and (if applicable) the intended Transportation, departure dates, check-in and check-out and applicable tariffs, always subject to availability confirmation by Casa do Médico de S.Rafael, as well as his/her personal data and payment information. The user is entirely responsible for the choices made and the information made available, that should be complete, accurate and updated.

1.2 – With the confirmation of the reservation details by the Customer, a reservation code shall be automatically generated. This reservation code should be referenced in all contacts with Casa do Médico de S.Rafael. After confirming the reservation, the Customer is entitled to the services booked, under the terms and conditions set forth in the respective proof of reservation and in the Contract.

1.3 – When a Customer has made a booking, the Customer is fully responsible for the obtainment and/or contracting of means of transportation that allow him/her to enjoy the contracted services, without prejudice of the Customer being able to contract that service to Casa do Médico de S.Rafael autonomously (if available and subject to acceptance).

1.4 – Equally, the Customer assumes full responsibility for possessing and/or obtaining the documents necessary (such as identification documents, authorizations, visas and vaccination certificates) to enter the country and/or locality of the Hotel, being responsible for gathering the necessary information regarding these conditions.

1.5 – In light of the regimes and special tariffs for children, that vary, among other factors, based on age, the service renderer and travel dates, Casa do Médico de S.Rafael advises the Customer to previously seek information before making a reservation.

1.6 – There is no debt or any reimbursement to the Customer for goods and/or services that, despite being placed at his/her disposal, the Customer decides not to use.

2. Benefits, Promotions and Discounts

2.1 – Casa do Médico de S.Rafael may post on the Site certain offers (“Offers”), promotions (“Promotions”) and discounts (“Discounts”) in the reservations booked by the Customer, that may have a specific time frame.

2.2 – The following conditions are applicable to Benefits, Promotions and Discounts:

i) For the benefit of determined Offers, Promotions and/or Discounts, a promotion code (“Promotional Code”), or previous payment of the reservation may be requested to the Customer;

ii) The Benefits, Offers, Promotions and Discounts are subject to confirmation of availability;

iii) Casa do Médico de S.Rafael reserves the right to cancel the Offers, Benefits, Promotions and/or Discounts or reject a Promotional Code when the total value of the Promotional Codes already used exceeds a certain financial amount or when these are used in a fraudulent manner (namely, by someone who is not their rightful owner/beneficiary);

iv) The Offers, Benefits, Promotions and Discounts are only valid for reservations made through the Site and are not assignable to third parties;

v) In case of cancelation or lack of use of a reservation made in the scope of a Benefit, Offer, Promotion or Discount, the value of said Benefit, Promotion or Discount, will not be returned nor does Casa do Médico de S.Rafael guarantee its reapplication on another reservation;

vi) In case of a change occurring, by the Customer’s initiative, of the characteristics and/or incumbency of a reservation made in the scope of a Benefit, Offer, Promotion or Discount, he/she can lose the benefit/discount granted by the reservation;

vii) The use of fraudulent mechanisms for the obtainment of Benefits, Offers, Promotions or Discounts holds the Customer responsible and confers Casa do Médico de S.Rafael the right to choose between (a) the application of the tariff without discount and (b) the resolution of the Contract;

viii) Casa do Médico de S.Rafael reserves the right to cancel and/or change at all times the Benefits, Offers, Promotions and Discounts.

3. Accommodation

3.1 – The specifications of the Hotel and Accommodation are those stated in the reservation. However, since the Hotel photographs were not taken in the day the Customer made the reservations, there may be non substantial differences between the photograph and reality at the date of the use of services contracted by the Customer, which does not confer the Customer the right to any Contract modification.

3.2 – The prices presented are per room and may be presented per person or based on different criteria that, in any case, will be duly indicated in the Site when the reservation is being booked. In case it is possible to make a reservation for a number of people larger than the normal capacity of the Accommodation, an extra bed might have to be added that may not be as comfortable or as high quality as the other existing beds, reducing habitable area of the Accomodation. The same will occur with children’s beds.

3.3 – The food regimes and its specificities are communicated to the Customer through the Site when the reservation is booked.

3.4 – In case the Customer presents him/herself with more people than those indicated in the reservation to use the Accommodation, the Hotel may refuse their entry or require the payment of the value due to an extra-bed.

3.5 – If there is a situation of overbooking (that is, more reservations than available accommodation) in the Hotel of the Accommodation reserved by the Customer, he/she acknowledges and accepts that Casa do Médico de S.Rafael may place the Customer in another Accommodation of the same Hotel or in another Hotel of the same category (in any case, it is assured that the quality of the Accommodation made available is not inferior to the Accommodation reserved by the Customer), without additional costs to the Customer. For that reason, the Customer has no right to any indemnity or resolution of Contract.

3.6 – As a rule of thumb, the Accommodation may be used from 2 p.m. of the date of arrival and should be left cleared before 12 a.m. of the departure date (in both cases, at the local time of the Hotel). Staying in the Accommodation beyond the check-out time may lead to the payment of additional amounts, which shall be borne exclusively by the Customer.

3.7 – In case the Customer does not arrive at the Hotel until 11:59 p.m. of the check-in date indicated in the proof of reservation, the Hotel can disregard the reservation and sell the Accommodation to third-parties.

3.8 – The Customer should comply with the internal regulations of the Hotel.

4. Payment

4.1 – The Customer must pay the amount indicated in the reservation form as a pre-requisite to be able to use the contracted reservation.

4.2 – The payment of the reservation can be made by the Customer (i) in the Site, on the date of the booking or (ii) in the Hotel, on the check-in date of the Accommodation.

4.3 – If the Customer chooses to pay the reservation at the moment of booking, he/she should do so with a credit card of his/her own.

4.4 – Alternatively, in case the Customer intends to pay the reservation only in the Hotel, he/she can do in the terms permitted by the Hotel. The Customer should previously seek information about these terms from the Hotel on the accepted payment methods.  Notwithstanding, your credit card information will always be requested by Casa do Médico de S.Rafael when booking a reservation of the Site, for guarantee of reservation. Casa do Médico de S.Rafael commits to charge the amount corresponding to the first night reserved only if (i) the Customer does not show up on the Hotel at the check-in date indicated in the proof of reservation or (ii) cancels the reservation without the previous warning set forth in the respective proof of reservation, which the Customer expressly accepts and authorizes.

4.5 – The credit card information inserted by the Customer is protected and encrypted by an independent official entity that issues a valid security certificate.

5. Personal Data

When filling the reservation form, certain data will be requested to the Customer that are susceptible of identifying him (Personal Data”). The Personal Data will be collected and processed by Casa do Médico de S.Rafael in the strict compliance of the law and according to the provisions of the Site’s Privacy Policy.

6. Contact

All communications and notifications in the scope of the Contract should be made using the information given by the Customer through the online form. Any change to the Customer’s details, as well as, any communication or notification from the Customer to Casa do Médico de S.Rafael shall be made to the following contacts:

i) Geral: hotel@cmsrafael.com;

ii) Reservations Portugal: reservas@cmsrafael.com;

iii) Reservations worldwide: reservations@cmsrafael.com.

7. General Provisions

7.1 –  The Booking Terms are applicable only to the reservation of travel services made through the Site, being a complement of eventual specific terms agreed in writing between the Customer and Casa do Médico de S.Rafael.

7.2 – The provisions of these Booking Terms can be changed at every moment by Casa do Médico de S.Rafael for future legal relationships, without previous warning. As such, whenever you book a reservation, you should read them fully even if you frequently use the Site.

8. Applicable Law and Jurisdiction

The Contract is ruled by the laws of the Portuguese Republic.

For the resolution of any litigation occurring from the validity, celebration, execution, non-compliance, extinction or interpretation of the Contract the County Court of Setúbal has exclusive jurisdiction, without prejudice of the mandatory applicable legal regulations